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IMA Partners With ALCATEL
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Business New Haven
2/7/2000
By: BNH
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SHELTON - IMA, a Shelton-based provider of synchronized, multi-channel e-business solutions, has announced a joint business-development initiative with ALCATEL, provider of network, voice and data communications solutions. As part of the deal, IMA has interfaced its EDGE customer interaction software product to the ALCATEL Omni4400 platform. This creates an integrated solution allowing enterprises to significantly improve customer service and call-center operations, increase sales force effectiveness and better leverage marketing knowledge throughout the organization.
“Users will enjoy the benefits of an integrated IMA and ALCATEL CTI solution that can help increase the quality and performance of their telemarketing and customer service operation,” says Jim Anderson, senior vice president of worldwide sales and marketing for IMA. “This is another example of IMA's commitment to partner with leading hardware and software vendors in order to provide EDGE users with robust and open links to key technologies.”
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