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IMA Innovation for
Call Centers
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Business New Haven
1/11/1999
By: BNH
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SHELTON - A leading provider of customer interaction software, IMA has entered a joint technology and marketing alliance with the Comverse Information Systems division of Comverse Technology Inc. As part of the agreement, IMA's popular EDGE software product has been integrated with digital voice and data recording products from Comverse, allowing users to capture, retrieve and verify voice and data transactions conducted through their call centers (a process that previously required bulky and inefficient analog audio recorders). IMA says the integrated product has already been installed by Sitel Corp., the world's largest teleservices outsourcing provider, for use at its 660-seat call center in San Angelo, Tex.
Curagen Enters Drug Discovery Program
NEW HAVEN - In a collaboration that may last up to five years, Curagen Corp. will apply its integrated genomics processes to the evaluation of Glaxo Wellcome drug compounds to identify those with the highest likelihood of success in clinical trials for humans. According to Curagen, it is the first time that genomics technologies will be used to assess drug activity during preclinicals and may significantly reduce the costs associated with developing successful drug candidates. Under the terms of the agreement, CuraGen will receive $2.75 million annually, plus royalty payments from drugs emerging from the collaboration.
Microtech Slashes Price for PC Card Reader
NORTH BRANFORD - In response to increased product demand, Microtech International has reduced the suggested retail price of its Digital PhotoAlbum.p PC Card reader by 33 percent, from $299 to $199, through all distribution channels. A handheld single-slot reader that accepts Type I, II, and III PC Cards (as well as CompactFlash and SmartMedia cards, with an adapter), the Digital PhotoAlbum was part of a product line launched in 1994 that has helped to establish Microtech as an industry leader for digital photography products and PC Card readers. According to the company, the product is now the lowest priced of its kind on the market.
Flexi Named in
Deloitte & Touche 500
SHELTON - Financial software developer FlexiInternational placed first among a contingent of 13 Connecticut firms that were named in a list of the 500 fastest-growing technology companies in the U.S., compiled by Deloitte & Touche. With a five-year growth rate of 13,851 percent, Flexi placed 17th on the list, which also included Corporate Information Technologies of Farmington (52nd ), Triple Point Technology of Westport (95th), and Open Solutions Inc. of Glastonbury (158th). The average growth rate for all 500 companies was 2,495 percent.
New Haven Ranks 26th
in Share of High-Tech Workers
Based on the percentage of its workforce employed by technology companies, the New Haven metro area ranked 26th among 300 U.S. cities in a study of the high-tech industry conducted by Dynamic Resource Solutions of Abington, Pa., an economic consulting firm. (In the December 9 issue of The Wall Street Journal, it was erroneously reported that New Haven ranked second in the study after San Jose, which posted the highest concentration of high-tech jobs, at 25.9 percent.) The study, available for $190, claims that New Haven's economy is one of the most technologically diverse in the nation - including computer, telecommunications and biotechnology companies - and thus less susceptible than many others to an economic downturn.
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