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Letters
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Business New Haven
10/23/1995
By: BNH
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Hey, What Do You Expect - Mercury Was in Retrograde All Week
First, let me thank you for including Trans-Lite Inc. in your article on Milford (BNH, September 25). We have found your publication, and this article on Milford, both interesting and informative.
However, I would greatly appreciate a correction in a future issue which notes that Trans-Lite was founded by both my father and Harry W. Jones. Until his retirement in 1989, Mr. Jones was the product manager for the interior-lighting products and the president of the company. In both areas he played a crucial role in our success, and we want to sure certain that this effort is recognized.
I would also like to correct q quote which should have read, “offer customers 'things' rather than 'services,'” instead of “things rather than solutions.” A major part of our business is offering “solutions” to our customers by offering them “things” that solve their problems.
Last but now least, I need to ask you to correct the spelling of our name to include only one “L” (Maley). Thank you for your attention in this matter.
- William B. Maley
President
Trans-Lite Inc.
Milford
A Cold Cut
Subway President Fred DeLuca sure comes across as a thoughtful, even benign shepherd in your September 25 cover story. But what your piece did not emphasize was the human cost of his franchise's precipitous, even reckless expansion.
While Subway's growth to 11,000 stores (and counting) is unquestionably a remarkable achievement, it seems plain that management's actions are driven by a single consideration: number of stores. Mom-and-pop franchisees who in some cases have sunk entire nest eggs into a Subway store have (especially in Connecticut, it seems) found that not only have they bought themselves “a low-paying job with long hours,” as the Wall Street Journal put it, but that their biggest competitive threat comes not from other fast-food franchisers, but from Subway itself, which seems hell-bent on opening a store on every corner.
You didn't cite comparable figures for McDonald's, for instance, but it would be interesting to compare franchise failure rates for the two companies. DeLuca would be a different kind of success story if he measured results not in the number of Subway stores, but by how many survived over the long haul
- David Erickson
New Haven
CORRECTION
In our October 9 regional business guide's listing of area education and training programs, we regrettably omitted the nearly century-old Stone Academy, which offers accredited post-secondary training in accounting, business management, court and conference reporting, medical assisting, phlebotomy, travel and airlines and word-processing. Most programs offered day and evening. 1315 Dixwell Ave., Hamden (203-288-7474). Programs seven to 30 months; costs per-program range from $3,200-$14,700.
Business New Haven welcomes letters to the editor pertaining to subjects covered in these pages. Letters should be 300 words or less and are subject to editing for brevity and clarity. Send letters to Business New Haven, One Church Street, New Haven, CT 06510, or fax to 203-781-3482. Please include a daytime phone number for verification of authorship.
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