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Silence Is Golden
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Business New Haven
5/13/2002
By: BNH
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As the debate over hand-held cell-phone use by motorists heats up in Connecticut and elsewhere, the controversy has now broadened to include the phones' use by rail commuters. This time, however, the issue isn't safety - it's common courtesy.
Commuters on Metro-North in Connecticut are being asked what they think about fellow riders' use of cell phones. As part of a quarterly customer satisfaction survey, Metro-North, in conjunction with the Connecticut Rail Commuter Council, will query riders regarding cell-phone usage on trains. The goal is to quantify objections riders may have to the use of cell phones on the trains in a manner which disturbs other riders.
Under the commuter council's plan, one car on each train would be designated a “quiet car” where cell phones or loud conversations would be forbidden. The plan is modeled after Amtrak's successful test of cell-phone free cars.
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